Privacy Policy

1) Privacy Policy

Who we are
Waev Sport ("Waev"). Contact: customer@waevsport.com. Based in Queensland, Australia.

What this policy covers
How we collect, use, share and protect personal information when you use waevsport.com, place an order, contact us, or interact with our marketing on email, SMS and social platforms.

Personal information we collect

  • Device and usage information - IP address, browser, device type, operating system, time zone, language, pages viewed, session duration, referring website or ad, and cookie identifiers.

  • Cookies, pixels and similar tech - we use cookies, web beacons and pixels to operate the site, keep you logged in, remember preferences, analyse traffic and measure ads. Learn more at https://www.allaboutcookies.org. You can manage cookies in our banner and your browser settings.

  • Log files - record actions on the site and may include IP address, Internet service provider, date/time stamps, entry/exit pages and error codes.

  • Order and account information - name, email, phone, billing and shipping addresses, order contents, gift messages, and payment information processed securely by our payment providers. We do not store full credit card numbers.

  • Communications and UGC - emails, chat messages, product reviews, survey responses, and social content you tag or grant us permission to use.

  • Marketing preferences - opt-ins and interests for email, SMS and ads.

  • Approximate location - derived from IP address for things like currency, fraud prevention and shipping eligibility.

Where we get it

  • Directly from you when you browse, create an account, place an order, contact support or submit reviews.

  • Automatically through cookies, pixels and log files when you use the site.

  • From partners who help run our store, analytics and advertising.

How we use personal information

  • To operate the site, process payments, fulfil and deliver orders, handle returns and provide support.

  • To personalise your experience, remember preferences and recommend products.

  • To analyse site performance, improve our products and measure campaigns.

  • To send service emails and optional marketing if you opt in. You can unsubscribe at any time.

  • To prevent fraud, secure the site and comply with laws and tax obligations.

Sharing
We share information with trusted service providers who help us run the business, under contracts that limit how they use your data:

  • Commerce platform and hosting - Shopify (store, checkout, payments integrations). See Shopify’s privacy notice: https://www.shopify.com/legal/privacy.

  • Payments - card processors and express pay providers (for example Shop Pay, Apple Pay, Google Pay, Afterpay) process your payment information securely.

  • Fulfilment and logistics - warehouses, carriers and customs brokers.

  • Customer support and communications - email and SMS platforms (for example Klaviyo) and help desk tools.

  • Analytics and advertising - Google Analytics, Meta (Facebook/Instagram), TikTok, Pinterest, Google Ads and similar partners for measurement and targeted advertising.

  • Fraud prevention and security - tools that help detect and prevent abuse.

  • Professional services - accountants, auditors and legal advisors. We may also share information to comply with laws, respond to lawful requests, or protect our rights.

Advertising, analytics and your choices
We use cookies and partner pixels to understand performance and show you relevant ads. You can:

Do Not Track
Some browsers send a Do Not Track signal. We do not change our practices in response to these signals.

Lawful bases for processing (UK/EEA)

  • Performance of a contract - to process and deliver your order.

  • Legitimate interests - to improve our products and site, prevent fraud and market to customers.

  • Consent - for certain cookies and marketing where required.

  • Legal obligation - to comply with tax and accounting laws.

International transfers
We may store and process information outside your country, including Australia, the United States, Canada and the EU/UK. Where required, we use safeguards such as Standard Contractual Clauses and equivalent UK addenda.

Retention
We keep order records for tax and accounting. We keep marketing data until you unsubscribe or request deletion, and support records as needed to manage your requests. We keep data only as long as necessary for the purposes described above.

Your rights

  • Australia - request access to and correction of your personal information.

  • UK/EEA - access, rectify, erase, restrict or object to processing, and data portability. You also have the right to complain to your data protection authority.

  • California and applicable US states - rights to know, delete and correct certain information, and to opt out of certain data sharing. We do not sell personal information as defined by California law. To exercise rights, email customer@waevsport.com. We may need to verify your identity.

SMS and email marketing
If you opt in to SMS or email marketing, we will send messages about products, services and offers. Message frequency varies. You can unsubscribe at any time by clicking unsubscribe in emails or replying STOP to SMS. Message and data rates may apply.

Children
We do not knowingly collect data from children under 13. If you believe a child has provided data, contact us to delete it.

Security
We use reasonable technical and organisational measures to protect personal information. No method is 100 percent secure.

Changes
We may update this policy from time to time. The latest version will be posted here with the effective date above. Material changes will be highlighted on-site.

Contact
Privacy questions or requests: customer@waevsport.com.